This Gomo Senior Plan switch started with good intentions and a genuinely great deal, and ended up being more of a headache than I expected. Some of that was on me. Some of it, I think, is a gap both Circles.life and Gomo should really close. Here’s what happened trying to move my mother onto Gomo’s Senior Plan.

Quick summary: I tried porting my mum’s number from Circles.life to the Gomo Senior Plan ($6/month) to save about $24 a month. The port got rejected because the existing line was under my name, not hers, and neither telco could fix it. I ended up having to terminate the Gomo line entirely, which turned into a roughly 2-hour ordeal via chat support alone.

Why the Gomo Senior Plan Made Sense for My Mum

My mum’s existing Circles.life plan was costing about $30 a month for the base plan: 4GB data, 100 minutes, and 25 SMS. On top of that, another $24 for an unlimited add-on plus SuperRoam Asia 2GB, offset by a $22 discount, bringing the net cost to around $32 a month.

For someone who isn’t particularly tech-savvy and uses barely 500MB of data a month, that’s an expensive plan relative to actual usage.

That’s when Gomo’s $6 Senior Plan caught my eye – 400GB in Singapore, 400GB in Malaysia, 3GB worldwide roaming across 50 destinations, 6GB in Asia across 18 destinations, and 800 minutes plus 800 SMS, all for $6 a month, no contract, for anyone 60 or older. I’ve actually been on Gomo myself since 2019, not long after they launched, so bringing my mum onto the Gomo Senior Plan felt like a natural next step rather than a gamble on an unfamiliar telco. As a caregiver managing a parent’s mobile line, one thing you want above almost everything else is hassle-free, reliable coverage – in practice, that usually means less hassle for you, since any connectivity issue on her end tends to become your problem to sort out. Compared to what my mum was paying, that’s a savings of roughly $24 a month. An easy decision, or so I thought.

Where It Went Wrong: The Porting Rejection

Everything seemed fine until Gomo’s SIM card arrived and I checked the porting status – rejected. I went digging through both the Gomo and Circles.life apps to figure out why, and found the fatal oversight: the existing Circles.life line was registered under my name, while the new Gomo line was registered under my mother’s name.

A mismatch like that, understandably, blocks the port.